There are three cost categories in the voluntary collection of consumer debt:
| Debt capital | Voluntary collection costs |
| below 100 € | 60 € |
| over 100 € and below 1000 € | 120 € |
| over 1000 € | 210 € |
If the debt collection is handled by a court, there will be additional costs that also depend on the amount of capital. The costs vary on a case-by-case basis, depending on the debt collection activities.
We recommend agreeing on the payment of your debt with our customer service. This will help you avoid additional costs. If you have any further questions about debt collection costs or if you want to agree on a payment schedule, please contact our customer service by e-mail: [email protected], or by telephone: +358 (0)9 47 655 655.